Here are answers to some of the more frequently asked questions:

Q. If I chose not to have voicemail configured on my line when it was set up can I add it later?
A. Yes. Simply give us a call at 801-798-2877 and we can set that up for you.

Q. When I dial my voicemail from an outside line it asks for a password. What is my password?
A. Your default voicemail password is '1234'. We suggest that you set your own password immediately.

Q. Can I get my voicemail messages sent to my email?
A. Yes. Simply give us a call at 801-798-2877 and we can set that up for you.

Q. Can I have SFCN phone service even if I don't have SFCN high speed internet?
A. Yes, you can.

Q. How do I enable or disable a certain feature on my phone line?
A. Give us a call at 801-798-2877 and we can assist you.

Q. When I'm on the phone and another call comes in, I hear a beep and a pause. Why?
A. This is call waiting. If your phone has caller-id you will also be able to see the caller-id information of the calling party.

Q. Can I disable call waiting?
A. Yes. Give us a call at 801-798-2877 and we can assist you.

Q. I just had my SFCN VoIP phone installed but other people can't see my caller-id information.
A. Caller-id information usually takes about 48 hours to appear on a new phone line. This is normal and is due to the caller-id database update procedures.

Q. Can I forward my home phone to my cell phone?
A. Yes. Give us a call at 801-798-2877 and we can assist you..

Q. What if I have other questions that aren't listed here?
A. Just give us a call at 801-798-2877 and we'll be happy to help.

Download a printable version (pdf) of these FAQ, along with feature codes.