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Which of the Residential Internet Tiers is right for me?

ACTIVITY Starter 12 PLUS Cable Modem 60
PLUS Fiber 100
Premium Cable Modem 120
Premium Fiber 1 Gigabit
Web Search
(Google, Yahoo, Bing)
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Email
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Social Networking
(Facebook, Twitter)
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Online Banking
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Online Gaming  
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Streaming Audio/Video
(Netflix, Hulu, Vudu)
 
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Upload Photos/Videos  
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Online Classes/Tests  
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Telecommuting
(Work from home, VPN)
   
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STARTER

The Starter tier is our most basic internet service. It is designed for simple internet traffic such as email and web browsing. As our basic service, there is no limit to the number of customers in a given area that may subscribe to this service. In areas where many customers use this tier it is common to see "slow-downs" during the busiest times of the evenings and weekends when more people are using the available bandwidth to that area. This tier is not designed to support streaming video, VPNs, online gaming and other services that require more bandwidth. The Starter tier provides speeds up to 12 megabits per second down and 3 megabits per second up. Static IP addresses are not available on the Starter tier.


PLUS

The Plus tier is our lowest residential DOCSIS 3.0 tier. DOCSIS 3.0 means that modems are able to use multiple downstream frequencies as well as multiple upstream frequencies. It is this technology that allows us to push more data to the modems and support things like basic streaming video to 1 or 2 devices, VPNs, online gaming, etc. Unlike the Starter tier, the number of subscribers will not be allowed to exceed the amount of data that this tier can support. This prevents the "slow-downs" that are seen during busy times on the Starter tier. The Plus tier provides speeds up to 60 megabits per second down and 10 megabits per second up. 1 static IP address is available on this tier for an additional $5 per month.


PREMIUM

The Premium tier is our fast residential DOCSIS 3.0 tier. This tier is similar to the Plus tier in that the number of subscribers will not be allowed to exceed the amount of data that this tier can support. The Premium tier provides speeds up to 120 megabits per second down and 15 megabits per second up. These speeds allow for better video streaming to multiple devices at the same time as well as more bandwidth for VPNs, online gaming and other web-based activities. The Premium tier includes 1 static IP address free for those customers who need it and up to two additional static IP address for $5 per month each.


To sign up for SFCN or to upgrade your service call (801) 804-4444.
For 24-hour technical support please call (801) 798-2877.